Sole practitioners' and small firms' use of technology and innovation report

Updated 23 April 2026

We commissioned Thinks Insight and Strategy to conduct independent research into how small firms and sole practitioners use technology, their views on innovation and the support that they would most value.

We wanted to better understand the needs of sole practitioners and small firms when it comes to using technology and innovating. As well as identifying our role as a regulator in supporting them to innovate in the interest of consumers.