Keeping mySRA secure: what you need to do ahead of renewals

Whether you use mySRA monthly or only around renewals time, we want to make the login process effortless for you.

Our app-based authenticator is an important step in adding an extra layer of protection and further reducing the risk of anyone else accessing your account. And, with cyber threats and identity fraud becoming increasingly common, keeping our customers’ information secure has never been more important.

As Head of Contact Centre and Business Support, my team and I are here to make sure you can access your mySRA account when you need to. Here is what you need to do ahead of renewal.

Check your authenticator app before you next log in

Make sure your authenticator app is installed, set up correctly and working on your device before you next use mySRA. Taking a moment to check now can help make sure you have a smoother, quicker login experience when you next access mySRA.

Each time you log in, you'll need to:

• enter your username and password
• open your authenticator app to get your six-digit verification code
• enter the code to complete sign-in.

Remember that verification codes refresh every 30 seconds, so you'll need to enter the code before it expires.

Changed devices?

If you've changed devices, no longer have access to your mobile phone or need to switch authenticator apps, my team is here to help.

Don't have an authenticator app yet?

Follow our step-by-step guide to get set up or watch our video.